This will be brief because I have work in 20 minutes.
Concierge is apart of the Front Desk Department. The staff in Concierge consist of the Bellmen, Doormen and Drivers. The youngest person in this department is 16 and their are 2 women not including myself.
It is probably one of the easiest departments at the Jinling because it is not as busy as Reception and the work is rather routine. We check in peoples luggage, store items, give out maps of the city, make travel reservations for outside of the hotel and prepare the parking tickets. Most of the time I spend standing in the lobby smiling at guests saying "Ni Hao". Luckily everyone in the department is beautiful and pretty much male so I get to work with hot guys all day lol.
1. One day I was standing at the desk appearing busy when I heard a loud noise to my right. I quickly looked up, startled and saw a guest hawk his spit in to a plant in the corner of the lobby. No one in the area was alarmed by this occurrence except for me. I don't understand what made this guest think that that was ok to do EVER but especially in the lobby of the best hotel in Nanjing. So gross!
2. Since we do not have much else to do but talk to one another I have found out that so many people that I work with are actually married to fellow staff members (often times in the same department) and you would never know that they were husband and wife. It is very strange to me because in America that is almost unheard of (to work with your spouse at a corporate company) but it is even more interesting because they don't act like they have that type of relationship at all. Everyone knows but they don't wear a ring, don't talk at work and just walk past one another like they don't know each other. Very discreet and funny.
3. Yesterday an English guest came to the desk very sweaty and flustered. He wanted a China Daily newspaper and he wanted it immediately. I quickly asked him where he was headed and told him that I would personally hand deliver his paper to wherever he is. He replied "Well I am going to the bar so good luck finding me" and walked away. The paper came to the desk from Housekeeping about 7 minutes later and I remembered that the man was white, wearing a blue shirt and walked upstairs so I figured he went to the Pacific Bar and Grill that is on the second floor of the hotel. I walked up there and found him drinking at a table alone. He looked up very surprised to see me (I don't think he thought I would really bring him his paper). He said, "You are too kind. Thank you for being so considerate" and I said "Of course, have a good day" and went back to the front desk.
I know you are thinking... what is my point but little things like that happen in the hotel and I really like them. It is nice being helpful.
Got to go to work.